ANALISIS KINERJA SDM, FASILITAS DAN PELAYANAN TERHADAP PENGGUNA JASA TERMINAL PETI KEMAS SEMARANG (TPKS) PELABUHAN TANJUNG MAS SEMARANG

Authors

  • Sutini Sutini

DOI:

https://doi.org/10.33556/jstm.v0i2.28

Abstract

Pada pengujian validitas (keabsahan) dan relibilitas terhadap data-data hasil, penelitian didapat hasil
pada variable Tingkat kinerja SDM (X1),Fasilitasa (X2) dan pelayanan (X3) serta variable kepuasan pengguna
jasa (Y)didapatkan angka r hitung > r table.Hal ini dapat diartikan bahwa item-item pertanyaan pada
ketiga variable bebas yang diteliti memenuhi syarat untuk diadakan suatu penelitian.Sedangkan angka
reliabilitas pada masing-masing variable diperoleh angka > 0,6 sehingga dikatakan reliable.Oleh karena itu
ketiga variable bebas ( Tingkat KinerjaSDM,fasilitas dan pelayanan) serta variable terikatnya (kepuasan pengguna
jasa) layak digunakan untuk menguji hipotesis selanjutnya (uji t dan uji f )

 
In testing the validity (validity) and reliability of the data of the results, the research results obtained in
the variable rate HR performance (X1), Fasilitasa (X2) and services (X3) and variable user satisfaction services
(Y) obtained figures count r> r table .This means that the items in question three independent variables studied
eligible for penelitian.Sedangkan held a number of reliability for each variable obtained figures> 0.6 so that said
third reliable.Oleh therefore independent variable (Level KinerjaSDM , facilities and services) as well as the
dependent variable (the service user satisfaction) should be used to test the hypothesis further (t test and f )

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Published

2016-01-25

Issue

VOLUME XIII, NO 2 MARET 2015

Section

JURNAL SAINS DAN TEKNOLOGI MARITIM

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